Cancellation and Refund Policy

1. Cancellation Policy

You may cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer support team at +91-75679 75718 or sales@accufixtools.com. We understand that circumstances may change, and we strive to accommodate your needs.

Please note that we cannot guarantee cancellations for orders that have already been shipped or processed. If your order has reached the processing stage, we recommend exploring our return and refund options outlined in section 2.

2. Refund Policy

We want you to be completely satisfied with your purchase. If you wish to return an item and request a refund, we offer a 30-day refund policy for eligible items. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

Refund Eligibility:

• To be eligible for a refund, your item must be unused and in the same condition that you received it.
• Returns must be initiated within 30 days from the date of delivery.
• Proof of purchase is required for all refund requests.

Refund Process:

• Contact Us: To initiate a refund, please contact our customer service team at +91-75679 75718 or sales@accufixtools.com with your order number and reason for return.
• Return Authorization: Upon review, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
• Return Shipping: You will be responsible for the return shipping costs.
• Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
• Refund Issuance: If your return is approved, we will initiate a refund to your original method of payment within 3 business days.

Non-Refundable Items:

• Custom or personalized orders.
• Items marked as final sale.

Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.

3. Damaged or Defective Items

We take pride in the quality of our products, and we apologize if you receive a damaged or defective item. In such cases, please contact us immediately at +91-75679 75718 or sales@accufixtools.com, and we will work swiftly to resolve the issue.

Our team will arrange for a replacement or issue a refund, including return shipping costs, for items that are damaged or defective upon receipt.